About our With Youth service

About the With Youth Service

The With Youth service offers free, online mental health support for children and young people in Hertfordshire aged 5-19. We also support parents, carers, and professionals. Our goal is to help young people build resilience, manage challenges, and improve their wellbeing. We work together to find solutions and develop coping skills for everyday life.

Who can use this service?

This service is open to anyone aged 5-19 living in Hertfordshire, as well as their parents, carers, and professionals who support them. No formal referral is needed.

What support do we offer?

We help children and young people problem-solve, learn coping strategies, and build confidence. We also give advice and guidance to parents, families, carers, and professionals. Our approach is holistic, creating a supportive network around each young person.

“It’s helped me to build confidence by allowing me to feel like although stuff may be difficult, there’s always a place where I can talk.” (young person)

How does the service work?

Following the Thrive model, we support children and young people who need advice or help. Our support is person-centred and evidence-based, using digital tools and Cognitive Behavioural Therapy (CBT) principles. Together, we create a tailored support plan to meet each person’s needs.

Support may include:

All our support uses CBT and solution-focused methods. We use different platforms to make our service accessible and helpful for everyone. Our service is a safe and trusted space that empowers young people to make their own choices.

You do not need a referral. Contact us through our instant messaging service or email us at withyouth@hertfordshiremind.org with your preferred contact details.

“I haven’t been lashing out at people at all since we started our sessions – and that was one of my main goals.” (young person)

Working in Partnership with BfB Labs

What is BfB Labs?

BfB Labs is a company focused on helping children and young people build the skills and resilience they need for good mental health. They create digital therapeutic tools that are age-appropriate, evidence-based, and engaging.

BfB Labs works closely with children, parents, carers, school staff, and clinicians to design their services. They combine proven therapies with safe, responsible gaming to make support fun and accessible.

Their main product, Lumi Nova: Tales of Courage, is a mobile game for 7-12 year olds. It uses CBT techniques to help children face worries and build confidence. Lumi Nova is regulated by the Medicines & Healthcare Products Regulatory Agency (MHRA).

To learn more, please visit our Lumi Nova page.