Service FAQs

We will ask for a name at the start of the chat, but you can choose whether you provide us with your name or use a nickname instead.

If you would rather not have to retell your story please use the same nickname each time you reach out to us.

With Youth is a confidential service.

This means that what you tell us will remain private unless we believe that you or another person are in immediate danger or are at risk of immediate harm. We will always be honest with you and we will try and work with you to find the best way to keep you safe.

With Youth will only break confidentiality if we believe that you or another young person are in immediate danger or are at risk of immediate harm. We will always be honest with you and we will try and work with you to find the best way to keep you and other young people safe. We will never hide what we are doing from you.

If you are not at risk of harm but would like us to tell someone you trust something, we can explore this with you too.

At With Youth we very rarely break confidentiality.

At Herts Mind Network, With Youth is funded through the NHS and so we, have a legal obligation to hold and submit data related to you. We are legally obliged to share the following with the NHS:

• Date of Birth
• Gender (if stated)
• Ethnicity (if stated)
• Post Code
• Your GP Practice
• Referral Date
• Any dates of sessions, and whether you attended or not

We can assure you that any data held by us as a result of you accessing our services, does not go onto your medical record.

To find out more on how we use hold, share and use this data please see our Privacy Policy.

If you wish to opt out of your data being used for research and planning purposes once it reaches NHS Digital, please go to https://digital.nhs.uk/services/national-data-opt-out.

• We ask for a name to help us see when and how many times you have used the service and to plan future delivery. Remember if you would prefer to remain anonymous, that’s okay. Just give a first name, initials or a nickname.
• Your age helps us to find out which age groups are using the service so that we can understand how we can best reach and support all different age groups.
• Gender identity is important to us and helps us to make sure that With Youth is reaching and supporting everyone in a way that works for them.
• Ethnicity is important to us and helps us to make sure that With Youth is reaching and supporting everyone in a way that works for them.
• Your postcode helps us to see which areas of Hertfordshire are using the service so that we can promote the work that we do in the areas that are missing out. If you prefer to remain anonymous it’s okay to just give us the first 3 digits of your postcode.
• We ask for your number and/or email so we can contact you with service information, or to contact you regarding appointments.

Yes. Even if you are receiving support from another service or professional, you can still access our instant messaging and/or helpline service.